GENERAL

What is AT&T Virtual Receptionist?
AT&T Virtual Receptionist adds a toll free number to your iPhone so you can project a more professional image for your business. Choose a toll free number for your business and route incoming calls to up to three phones so you never miss a call. Change forwarding settings and set up custom company and voicemail greetings instantly from your iPhone.

You can also use the RingOut feature to make calls from your iPhone displaying your AT&T Virtual Receptionist toll free number as your Caller ID. With RingOut, you can make business calls from your iPhone and shield your personal mobile number from the people you are calling.

Does AT&T Virtual Receptionist replace my current AT&T wireless number with a toll free number?
No. Your AT&T wireless number and your iPhone will continue to work unchanged, meaning you can continue to make and receive calls from your ATT wireless number on your iPhone. AT&T Virtual Receptionist gives you a new and separate toll free number. You can forward your incoming toll free calls to up to three phone numbers, including your AT&T wireless number.

How does AT&T Virtual Receptionist affect my existing AT&T wireless plan?
Signing up for AT&T Virtual Receptionist does not change your existing AT&T wireless plan. However, please note that if you set up AT&T Virtual Receptionist to forward incoming toll free calls to your iPhone, or if you use AT&T Virtual Receptionist to make RingOut calls from your iPhone, these minutes will count against the usage in your AT&T wireless plan. Additionally, downloading the application from the iTunes App Store and application usage may incur charges against your data plan.

Is AT&T Virtual Receptionist available for mobile devices other than the iPhone?
No. Currently AT&T Virtual Receptionist is only available for the iPhone.

I am an existing RingCentral subscriber. Can I use my existing RingCentral phone number with AT&T Virtual Receptionist?
No. You will need to create a new AT&T Virtual Receptionist account on your iPhone. The application does not currently support existing RingCentral accounts created on the Web.

Can I use AT&T Virtual Receptionist with my own phone number?
No. The AT&T Virtual Receptionist service only works with the toll free number you select during account setup. RingCentral offers other paid telephony plans that do allow you to forward or transfer existing numbers. Visit www.ringcentral.com to learn more.

Can I transfer my existing toll free number to the AT&T Virtual Receptionist service?
No. We currently do not enable users to transfer existing toll free numbers to AT&T Virtual Receptionist.

Can I transfer my AT&T Virtual Receptionist number to another provider?
No. We do not currently enable users to transfer AT&T Virtual Receptionist numbers out to different providers.

Can I create multiple AT&T Virtual Receptionist accounts on my iPhone?
No. Once you create an account, you will not be able to create another account on that phone.

Can I change my AT&T Virtual Receptionist toll free number to a different one?
No. Once you set up an AT&T Virtual account on your iPhone, you cannot change your toll-free number.

Can I create a new AT&T Virtual Receptionist account on my iPhone?
No. Once you create an AT&T Virtual Receptionist account on your iPhone, you cannot create a new one.

How can I change my password?
Log into your AT&T Virtual Receptionist account on the web and go to Preferences>Personal Information.

What happens if I lose my iPhone?
To restore your service, get a new iPhone and load AT&T Virtual Receptionist from the iTunes App Store. Once the app is installed, you can log in as an existing user (entering your existing AT&T Virtual Receptionist toll free number and password). Be sure to change your password by visiting your account on the web.

Can I access my AT&T Virtual Receptionist account via the Web?
Yes. Click here and enter your toll free number and password. You can access your settings and messages from the web.

What other products can I get from RingCentral?
RingCentral offers a complete hosted phone system for small businesses, which includes local and vanity toll free numbers, voicemail, extensions, call queues, answering rules, faxing, optional VoIP telephones and more. Visit www.ringcentral.com to learn more.

What is RingOut? How does it work?
RingOut enables you to dial a number from your iPhone and display the AT&T Virtual Receptionist toll free number as the outgoing Caller ID. This is useful if you want to make business calls from your iPhone and show your toll free business number in the caller ID. Also, you may want to use this feature to shield your personal mobile number when making outbound calls from your iPhone.

There are two different modes that you may choose from to initiate a RingOut call. You can take a call directly from your iPhone or choose another location. If you choose to take the call directly from your iPhone, Virtual Receptionist will place a call to your toll free number, where the service will immediately answer and connect you to the caller you are trying to contact. (Note that your iPhone’s call log will indicate that your RingCentral number was dialed instead of the caller you are trying to contact. However your Virtual Receptionist application and account call logs will display the calls correctly.)

If you choose to take calls from a different location, Virtual Receptionist will place a call to the location you select. When you answer the call, the service will connect you to the caller you are trying to reach. (Use this option if you have poor reception where you are located or if you prefer to take call on a regular landline phone.) The locations you may choose from are based on your Virtual Receptionist Forwarding Numbers. If you would like to select additional numbers, please add the number to your Forwarding Numbers list.

Why do I always get an incoming phone call when I try to make a call with RingOut?
This happens when your RingOut Mode is set to take a call with “Another Phone”. To dial a number directly from your iPhone, you must change your RingOut Mode to take calls from “My iPhone”. Choosing this setting will allow the application to call your toll free number and then have the service connect you to the caller you are trying to contact.

Why does my caller ID on a RingOut call only show my toll free number and not my company name?
Currently RingOut calls only support showing your AT&T Virtual Receptionist toll free number in the outbound caller ID. We are working on enabling showing the toll free number and company name in future versions.

Can I make international calls using the RingOut feature?
Subscribers to paid plans can make international calls using RingOut. Subscribers to the free plan can only make domestic calls using RingOut. To enable international calling, upgrade to a paid plan first. To see international rates, log into your account and go to Account>Calliing Rates.

What happens if I miss a call to my AT&T Virtual Receptionist number?
Unanswered incoming calls go into your personal AT&T Virtual Receptionist voicemail box. The message (up to five minutes in duration) is delivered to your email address as an MP3 attachment, or, you can log into your AT&T Virtual Receptionist online portal and retrieve messages for 30 days.

How does voicemail work for my AT&T Virtual Receptionist number?
Calls to your AT&T Virtual Receptionist toll free number are forwarded to numbers you designate. If you don’t pick up the call at any of your forwarding numbers, the call goes to into your AT&T Virtual Receptionist voicemail, and not the voicemail associated with any of your forwarding numbers. The voicemail can be view and played from your Virtual Receptionist application from the Messages tab.

Additionally, the voicemail will be emailed to you as an MP3 attachment and you can retrieve the email and listen to the attachment from your iPhone.

How do I change the email to which my voicemails are delivered?
Voicemails are delivered to the email address you used in setting up your account. You can change this by logging into your account, going to Preferences>Personal Information.

How does fax work for my AT&T Receptionist number?
For paid accounts, your toll free number is able to receive fax messages as well as voicemail messages. Incoming fax messages are automatically delivered to your Virtual Receptionist inbox, where they can be viewed from the application’s Messages tab. The fax messages are also viewable from your online account Overview page by going to Account > Overview.

Additionally, the fax can be emailed to you as a PDF attachment.

Will an incoming fax prevent my toll free number from receiving calls?
No, your Virtual Receptionist service is able to receive voice and fax calls simultaneously. That means, while an incoming fax is being received, you will still be able to take and answer incoming calls.

How do I forward a voicemail or fax message from AT&T Virtual Receptionist?
You can forward voicemail or fax messages via email by selecting the message info option from the Virtual Receptionist Messages tab. Then select the button to Forward the message. Simply enter the recipient’s email address, the subject and a brief message into the email composer and select Send.

Are there any limitations on voicemail storage?
You can store up to 200 messages in your AT&T Virtual Receptionist Account. Messages are stored for up to 30 days and then are automatically deleted. If you need to store your messages beyond 30 days, you can forward them to an email account as attachments. Log into your account, go to the Messages tab and click on the forward icon.

If you exceed the limit of 200 messages in your account, the system will begin deleting messages, starting with your oldest voicemails first, until you are back under the limit.

Can I forward calls to more than one phone number simultaneously?
Yes. You can forward incoming calls to up to three phone numbers, ringing them sequentially (the default setting) or simultaneously. Forwarding numbers can be edited at any time from your iPhone or online.

Any 10-digit local or toll free phone number in the U.S. or Canada can be used as a forwarding number.

Can I greet incoming callers with an introductory message before my phones are rung?
Yes. By default, the system will greet callers with, “Thank you for calling. Please hold while AT&T Virtual Receptionist connects your call.” You can also record your own custom introductory greeting with your own personal welcome message.

Can international callers dial my AT&T Virtual Receptionist toll free number?
No. Dialing your “888” toll free number is not possible from phones outside of the U.S. or Canada.

Can I forward incoming calls to international numbers?
You can forward your AT&T Virtual Receptionist number to any US or Canadian number only. No international forwarding is currently available.

Is AT&T Virtual Receptionist really free?
Yes! You get a toll free number with 60 minutes of toll free service each month for free—and there are no setup, activation or cancellation fees. However, please note that if you set up AT&T Virtual Receptionist to forward incoming toll free calls to your iPhone, or if you use AT&T Virtual Receptionist to make RingOut calls from your iPhone, these minutes will count against the usage in your AT&T wireless plan. Also, downloading the AT&T Virtual Receptionist application from the iTunes App Store directly to your iPhone will count as data usage on your AT&T data plan and may incur applicable charges.

How long can I use the free AT&T Virtual Receptionist service?
You can use the free service as long as you like. However, if your account is inactive (no phone calls or login activity to your Web account) for 60 days or more, RingCentral reserves the right to take back your number and close your account. You will receive notification by email if your account has been inactive for more than 60 days.

What happens if I use the service more than 60 minutes per month?
When usage exceeds 60 minutes, you will need to add additional time to your account. You will receive email notifications as you approach your 60 minute monthly limit. To avoid service interruption, upgrade to one of our affordable paid plans which start as low as $4.99 per month. If you exhaust your free minutes and do not upgrade, callers to your AT&T Virtual Receptionist number will hear an error message stating your number is unavailable.

How do I upgrade the AT&T Virtual Receptionist service to get more minutes?
It’s simple and you can even do it from your iPhone. From the Home screen of AT&T Virtual Receptionist, tap the displayed minutes remaining and follow the instructions on your phone. Or, you can just log into your online account and click the upgrade button on the Overview tab.

What happens if I exceed the minutes included in my paid AT&T Virtual Receptionist plan?
If you exceed the minutes included in your paid-calling plan, you will automatically purchase “additional minutes” in $5.00 increments at the rate of $0.05 per minutes and your credit card will be charged. Unused “additional minutes” roll over from month to month for up to 12 months.

If you signed up for the AT&T Virtual Receptionist Unlimited plan, you are subject to a reasonable use limit of no more than twice the average monthly usage for all other RingCentral unlimited plans. You also may not use the service for any prohibited use (e.g., for call-in lines, call centers, conference calling or other high volume or multi-person calling purposes). You will receive notification if you reach this limit. If your usage exceeds the fair use limit, RingCentral, in its sole discretion, may either terminate your unlimited plan or immediately convert your unlimited plan to the paid-calling plan with the greatest fixed number of monthly Plan Credits and charge you accordingly. Also, please be aware that unlimited plans only allow for domestic person-to-person calling. For international calling, you will be billed separately at international pricing rates.

Is the Unlimited Plan really unlimited?
The unlimited plan provides you with a toll-free number and an unlimited number of monthly Plan Credits, subject to certain restrictions. Your use of the Services is subject to reasonable use limitations. For all Virtual Receptionist Accounts, reasonable use means that your use of the Service does not materially impair RingCentral’s ability to provide the Service to other users. If your use of the Service exceeds twice the average monthly usage for all other RingCentral unlimited plans, it is presumed that you have used the Service for a Prohibited Purpose, whereby RingCentral, in its sole discretion, may either terminate your unlimited plan or immediately convert your unlimited plan to the paid-calling plan with greatest fixed number of monthly Plan Credits and charge you accordingly.

How much do international calls cost?
International rates vary. To see the rate for your destination, log into your account and go to Preferences>Account>Calling rates.

If I sign up for a paid plan, is there a long term contract? Can I cancel service at anytime?
There are no long-term contracts with any paid plan for AT&T Virtual Receptionist. You can cancel at anytime by logging into your account.

How do I cancel my AT&T Virtual Receptionist account?
You can cancel anytime. Simply log into your account and go to Preferences>Billing Information and click on the Cancel Account link.

What happens if I don’t have any activity in my account?
If your account shows no activity over a 60 day period, you will receive email notification. If your account shows no activity for another 14 days, RingCentral will delete your account and reclaim the toll free number assigned to you.

How can I get support?